TCC

Read Xris' blog about her experience visiting TCC just this week. I was quite angry too and supported what she did that nite, so I sent a feedback to TCC.

My feedback to TCC as follows:
I have been going to TCC many times and so far find the service good and food nice. However, I was disappointed when I heard from my friend that she had a bad experience visiting your Perankan place branch just this week. She was with her friend and went in the branch near to 10pm and wanted a sofa seat table but was turned down as the waitress mentioned its under reservation. I am surprised that TCC do take in reservation when I thought its purely walk-in. Anyway, that's not the point. Before my friend started ordering, 2 ladies stepped in and asked for the safe seat table and was ushered in. Obviously my friend was quite upset and asked the waitress if they were the one who made the reservation and she said no. My friend then stomped to the counter and told the waitress off and left the place. Service standard in Singapore is already quite bad and I am very sad that TCC is not doing any better. Does the waitress actually judge people whom they like or do not like when they usher guests to the tables? Or maybe some guests are more dressed up or coz they are foreigners? This is really bad and sure hope someone would seriously look into this matter. This is putting me off if I should visit this branch again.

I have always preferred TCC to Coffee Club etc coz I find their food nicer and service better. Have particularly visited this branch (Perankan Place) at least 3 times and so far found it quite good. Really disappointed to hear of such experience from Xris. Anyway let's see if anyone replies.